Politique de confidentialité

Privacy Policy
Last Updated: June 15, 2025

Waltham Hardware Inc. ("we", "us", or "our") operates this store and website to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you access or interact with our Services.

By using the Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, billing and shipping address, phone number)
  • Payment and transaction data (card details, payment method, order history)
  • Account details (username, password, settings)
  • Shopping activity (products viewed, added to cart, purchased, returned)
  • Communications (messages sent to customer support)
  • Device and usage data (IP address, browser type, site interactions)

We may also use this information to infer preferences and personalize your experience.

2. How We Collect Information

We collect information from the following sources:

  • Directly from you when you use the Services
  • Automatically from your device (via cookies and similar technologies)
  • From Shopify and other service providers who support our store
  • From partners or integrations you use to interact with our Services

3. How We Use Your Information

We use your personal information to:

  • Fulfill orders and process payments
  • Provide customer support
  • Maintain your account and preferences
  • Recommend products and personalize your experience
  • Send transactional and promotional communications
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. Sharing of Personal Information

We may share your personal information with:

  • Shopify, to host and operate our store
  • Service providers (e.g. shipping, IT, analytics, payment processing)
  • Marketing and advertising partners (if applicable)
  • Law enforcement or regulatory bodies (when required)
  • In connection with business transfers (e.g. merger, acquisition)

We do not sell your personal information.

5. Shopify’s Role

This store is powered by Shopify. They may process your personal information for security, analytics, fraud prevention, or to improve Shopify services more broadly.

To learn more, visit: https://www.shopify.com/legal/privacy

6. Cookies and Tracking

We use cookies to:

  • Remember your preferences
  • Track usage of our website
  • Personalize product suggestions and content

You can manage cookie settings in your browser at any time.

7. Data Retention

We retain your personal information as long as needed to:

  • Fulfill your orders and support your account
  • Comply with legal and regulatory requirements
  • Prevent fraud and resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Request corrections or updates to your data
  • Request deletion of your personal information
  • Opt out of promotional emails or targeted advertising
  • Object to certain processing activities

To exercise any of these rights, contact us at: support@walthamhardware.com

9. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from minors.

10. International Transfers

Your personal information may be processed in other countries, including Canada and the United States. Where required, we use appropriate safeguards to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, contact:

Waltham Hardware Inc.
Email: support@walthamhardware.com
Location: Burnaby, BC, Canada